We want you to be satisfied.
And most importantly, we want you and your dog to be safe.
General Policy- Let's Lick Those Problems Fast !
At Keep Doggie Safe, our policy is very simple - You may return any product (except closeout items) for up to 30 days after you receive it. There are, however, a few caveats:
You must return the item within 30 days
The item must be in new condition. It canŐt have any dog smells or hair.
The item must be in its original packaging
If the item does not meet the above requirements, we cannot give you a refund or return the item back to you. We will donate it to a local shelter.
You no longer need an RMA. Just send it to us at our address below, with a note explaining why you are returning the item. Also, please include a copy of the invoice.
Closeout items cannot be returned except for manufacturer's defects.
If you return a product that qualified for a Free Shipping promotion, the actual outbound shipping costs will be deducted from your refund amount (we will provide you with the exact amount when the return is processed).
We do not pay for return postage for returns, except for mistakes by us or defective items, as described below.
Your refund will be for the purchase price of the item. Shipping is not refundable.
MISTAKES BY US
We do our best to make sure that we send you the right item, but we occasionally make errors. In the unlikely event that you receive an item in error, we will fix this IMMEDIATELY. Contact us and we will send you a pre-paid return label to return the item back to us and will send you the correct product.
We test everything before we send it out. If you receive an item that is defective, contact us within the first 30 days and we will send you a pre-paid return label to return the item back to us and will send you the correct product.
>Do not return items that have been water damaged.
Many of our products are water resistant, but they are not water proof (exception: Guardian Dog Lights are waterproof). If you
immersed a product in water or subjected it to major amounts of rain, it will be
damaged, but it is not defective and is not returnable.
We don't do exchanges. The fastest way to get the right product for you is to return the old product to us at the address below for a refund, and order the replacement. It's a cleaner process than exchanging it and you'll get the right size faster. There are no restocking fees for this.
USE THE CONTACT US FORM for the fastest service
WHERE'S MY ORDER?
CUSTOMER SERVICE HOURS:
Our super-friendly, US-based customer service team is available Monday to Friday from 9 AM to 5 PM Pacific Time at 877-364-4332. If you are sent to voice mail, leave a message and we will get back to you as soon as possible.
Keep Doggie Safe
19051 Goldenwest St. #106-311
Huntington Beach, CA 92648
How to Avoid Returns
At KeepDoggieSafe.com we know that sometimes things you buy online don't work out exactly the way you thought they would.
It's tough to figure out what sizes fit your dog, they may refuse to wear dog boots, or maybe the product just doesn't match your needs. We understand that, so thatŐs why our return policy is so simple. However, the best outcome for you and us is for the product to work for you. So, we put as much information on our website as possible to help you make the right purchase decisions.
The #1 reason for returning a product by far is that customers purchase the wrong size for their dog. To avoid this, we recommend the following:
Carefully read our product descriptions
Watch the videos on our site
Study the size charts and breed charts on the product pages
MOST IMPORTANT - Measure your dog to ensure the product will fit them properly
Still in doubt? Call us. Our team is trained to help you find the right size for your dog. We will be glad to help you.
LOST OR STOLEN MAIL
We are responsible for shipping products from our warehouses to your provided address. We are NOT RESPONSIBLE for lost or stolen items that are shown as delivered by UPS, FedEx or the post office.
We will try to help locate your package but your first call should be to the delivery service with the tracking number showing it was delivered. The shipping service including the post office finds the package almost all of the time.
If a product is returned to us as undeliverable, we will contact you for the correct address. You will be charge for actual shipping charges to send the product to you again.
We don't have a printed catalog. We add products so often that a printed catalog couldn't keep up. And it is very expensive to print. We like to think we are saving a few trees by not creating one.
So if you have a friend or neighbor that doesn't have access to the Internet from home or work why not bring them over to your house or have them visit the local library. We don't want anyone to miss keeping their dog safe.