We want you to be satisfied.
And most importantly, we want your dog to be safe.
General Policy- Let's Lick Those Problems Fast !
You may return or exchange any product for up to 30 days after you receive it. We will email you a return label if we sent the product in error, for you to return the product. We will ship you the right product IMMEDIATELY, if it was our mistake
To receive a refund, the product must be undamaged,clean and sent back
to us with its original packaging. Return items with their original packaging
in new condition, to receive a refund. Don't return dirty, hairy, slobbery,
wet items. If you do, we'll donate them to rescue and you won't get your
refund. Shipping charges are not refundable.
MISTAKES---- POOP HAPPENS
If we made a mistake, WE WILL MAKE IT RIGHT. There will be no cost to you, we will send you a new item via priority mail and send a postage-paid return envelope.
We work really hard to hire happy, dedicated employees and to keep them happy to talk with our customers.
Please do your part to keep them happy by treating our American team with respect. .
They are empowered to fix your problem IMMEDIATELY and will do their best for you.
Defective Items:
We test everything before we send it out. However, in the unlikely event that
an item doesn't work when you receive it, send it back with a note and we will
quickly replace it or give you a refund. Please notify us no later than thirty
days after you receive it. Do not return items that have been water damaged.
Many of our products are water resistant, but they are not water proof. If you
immersed a product in water or subjected it to major amounts of rain, it will be
damaged, but it is not defective and is not returnable.
Bought The Wrong Size?
Place a new order for the right size you want. The product must be undamaged
and clean and sent back to us with its original packaging. Shipping charges
are not refundable. We'll credit your card for the returned items. Please don't
ask for an exchange in your return package. We do charge for shipping on exchanged orders.
Closeout Items
Closeout items Cannot be returned except for manufacturer's defects. Please
do not return an item to us before attempting to replace the batteries.
Email- The Best Way To Contact Us:
The best way to communicate with us is via email. We answer emails very
quickly and promise to get back to you as fast as possible. fetch@keepdoggiesafe.com
Send Returns To:
Keep Doggie Safe
19051 Goldenwest St. #106-311
Huntington Beach, CA 92648
And most importantly, we want your dog to be safe.
General Policy- Let's Lick Those Problems Fast !
You may return or exchange any product for up to 30 days after you receive it. We will email you a return label if we sent the product in error, for you to return the product. We will ship you the right product IMMEDIATELY, if it was our mistake
To receive a refund, the product must be undamaged,clean and sent back
to us with its original packaging. Return items with their original packaging
in new condition, to receive a refund. Don't return dirty, hairy, slobbery,
wet items. If you do, we'll donate them to rescue and you won't get your
refund. Shipping charges are not refundable.
MISTAKES---- POOP HAPPENS
If we made a mistake, WE WILL MAKE IT RIGHT. There will be no cost to you, we will send you a new item via priority mail and send a postage-paid return envelope.
We work really hard to hire happy, dedicated employees and to keep them happy to talk with our customers.
Please do your part to keep them happy by treating our American team with respect. .
They are empowered to fix your problem IMMEDIATELY and will do their best for you.
Defective Items:
We test everything before we send it out. However, in the unlikely event that
an item doesn't work when you receive it, send it back with a note and we will
quickly replace it or give you a refund. Please notify us no later than thirty
days after you receive it. Do not return items that have been water damaged.
Many of our products are water resistant, but they are not water proof. If you
immersed a product in water or subjected it to major amounts of rain, it will be
damaged, but it is not defective and is not returnable.
Bought The Wrong Size?
Place a new order for the right size you want. The product must be undamaged
and clean and sent back to us with its original packaging. Shipping charges
are not refundable. We'll credit your card for the returned items. Please don't
ask for an exchange in your return package. We do charge for shipping on exchanged orders.
Closeout Items
Closeout items Cannot be returned except for manufacturer's defects. Please
do not return an item to us before attempting to replace the batteries.
Email- The Best Way To Contact Us:
The best way to communicate with us is via email. We answer emails very
quickly and promise to get back to you as fast as possible. fetch@keepdoggiesafe.com
Send Returns To:
Keep Doggie Safe
19051 Goldenwest St. #106-311
Huntington Beach, CA 92648
Free Shipping
on Orders over $89!
Only $5 on Orders $1-$49
Only $7.95 on orders $50-$88 with Priority Shipping
on Orders over $89!
Only $5 on Orders $1-$49
Only $7.95 on orders $50-$88 with Priority Shipping
Our Customers Say ...
True "Mom & Pup" small store customer service. They stand behind their products and will do whatever it takes to make sure they make it right"
Mishka,is prancing around like the princess she is with her lighted collar and quiet tags, showing off to the boys. Thanks again for another great product, fast shipping and outstanding customer service!"
This is the first time I've used a coupler and really didn't know if it would work for my little heathens..... From day one they walked well together and I'm so glad I got it. Thanks for a great product and very speedy delivery!
This was my first internet purchase and of course I made a mistake ! Thanks for the great exchange policy & the friendly customer service.
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