We want you to be satisfied.
And most importantly, we want your dog to be safe.
General Policy- Let's Lick Those Problems Fast !
You may return any product for up to 30 days after you receive it. We will email you a return label if we sent the product in error, for you to return the product. We will ship you the right product IMMEDIATELY, if it was our mistake. To receive a refund, the product must be undamaged,clean (No dog hair or dog smells). We only accept items with their original packaging in new condition, to receive a refund. If you return and item, we will send you a note that's it's not acceptable as per our polices and donate it to a shelter.
If you send it back and it doesn’t meet the above requirements, we’re not obligated to return unsellable items.
USE THE CONTACT US FORM for the fastest service
WHERE'S MY ORDER?
CUSTOMER SERVICE HOURS:
Monday to Friday 9-5 Pacific Time
Keep Doggie Safe
19051 Goldenwest St. #106-311
Huntington Beach, CA 92648 SORRY, NO EXCHANGES
Due to the differences in the pricing for different sizes and to ensure items are in stock, we do not offer product exchanges. Instead, please send your items back according to the above instructions, and then place a brand new order for the product(s) you want as a replacement, or wait for your refund before doing so. We'll get your new order out right away. MISTAKES---- POOP HAPPENS
If we made a mistake, WE WILL MAKE IT RIGHT.
There will be no cost to you, we will send you a new item via priority mail and email a postage-paid return envelope.
We work really hard to hire happy, dedicated employees and to keep them happy to talk with our customers. Our American customer service team can fix your problem IMMEDIATELY and will do their best for you.
We test everything before we send it out. However, in the unlikely event that
an item doesn't work when you receive it, send it back with a note and we will quickly replace it or give you a refund. Please notify us no later than thirty
days after you receive it. Do not return items that have been water damaged.
Many of our products are water resistant, but they are not water proof. If you
immersed a product in water or subjected it to major amounts of rain, it will be
damaged, but it is not defective and is not returnable.
Bought The Wrong Size?
Place a new order for the right size you want. The product must be undamaged
and clean and sent back to us with its original packaging. Shipping charges
are not refundable. We'll credit your card for the returned items. We do charge for shipping on any requests for exchanges
Closeout items Cannot be returned except for manufacturer's defects. Please
do not return an item to us before attempting to replace the batteries.
LOST OR STOLEN MAIL
We are responsible for the item shipping it from our offices to your provided address. We are NOT RESPONSIBLE for lost or stolen items that are shown as delivered by UPS,FEDEX or the post office.
We will try to help with locate your package but your first call should be to the delivery service with the tracking number showing it was delivered.The shipping service including the post office finds the package 80% of the time.
If it needs to be reshipped, we will reship it for a $5 fee to a different address.
SORRY, We don't have a printed catalog. We add products so often that printed catalog couldn't keep up. And it is very expensive to print. We like to think we are saving a few trees by not creating one.
So if you have a friend or neighbor that doesn't have access to the Internet from home or work why not bring them over to your house or have them visit the local library. We don't want anyone to miss keeping their dog safe