We want you to be satisfied.
And most importantly, we want your dog to be safe.
General Policy- Let's Lick Those Problems Fast !
You may return any product for up to 30 days after you receive it. We will email you a return label if we sent the product in error, for you to return the product. We will ship you the right product IMMEDIATELY, if it was our mistake. To receive a refund, the product must be undamaged,clean (No dog hair or dog smells). We only accept items with their original packaging in new condition, to receive a refund. If you return and item, we will send you a note that's it's not acceptable as per our polices and donate it to a shelter.
If you send it back and it doesn’t meet the above requirements, we’re not obligated to return unsellable items.
USE THE CONTACT US FORM for the fastest service
WHERE'S MY ORDER?
CUSTOMER SERVICE HOURS:
Monday to Friday 9-5 Pacific Time 877-364-4532
Keep Doggie Safe
19051 Goldenwest St. #106-311
Huntington Beach, CA 92648 RETURN POLICY At KeepDoggieSafe.com we know that sometimes things you buy online don’t work out exactly the way you thought they would.
It’s tough to figure out what sizes fit your dog, they may refuse to wear the dog boots, or maybe it just doesn’t match your needs.
We’ve tried to create a return policy for our Dog Products that is as “customer friendly” as possible. At the same time, we have to follow certain regulations and manufacturer restrictions.
We want to be totally transparent and upfront with you about what those things are, we didn’t have an RMA policy for the first six years but have found this is the only way to control our losses and to keep our products safe and protect your dogs.Here is the truth: With very few exceptions, online retailers of dog products will either not accept returns under any circumstance or their return policies are very limited. Return policies are restrictive industry-wide because once your dog has had contact (leaving hair, odor, or other dog elements )the item cannot be resold. Everything we sell is guaranteed to be new – and we want to keep it that way.
Before You Order – Shop Smart!
First, let’s cover some basics to help avoid the whole Returns issue.
Measure Your Dog | Read the Product Descriptions Carefully.
The #1 reason for returns is that customers purchase the wrong size. The absolute best way to ensure that you (and your dog) are completely satisfied with the items you purchase is, before you order, take the time to measure your dog and to measure the space where you intend to put the item. Then follow the guidelines for all products that have a Sizing Guide on the product page. If you have any questions about what is the best size or style for your dog, please contact us and we will help you figure it out. Our team is trained to help you find the right size for your dog.
Returns and Your Refund
If you do these things and still need to return something, that’s totally fine. Here are some things for you to know. It’s a lot of words to read, but it gives you everything you need!
30 Day Returns Policy
We have a 30 day returns policy. If you bought something from us, we will accept it back within 30 days of the delivery date provided you have obtained an RMA.
We don’t really do exchanges. But if you want to return something for a different size, for example, return what you got using the steps below, and then order the replacement. It’s a cleaner process than exchanging it. There are no restocking fees.
To get the return process started, send us an Email with the subject line – RETURNS REQUEST.
You HAVE to do this to start the process, because we HAVE to get a Return Authorization Number for you from the manufacturer. Please do not mail your return without a Return Authorization Number! They get lost. You most likely will NOT receive credit for having returned the item and most likely you won’t get a refund if you return an item without an RA#. It’s just that simple. .
We can ONLY take an item back if it is in brand new, never used, never washed, never installed, never assembled condition, and your dog (or any other pet) has never had any contact with it – EVER.
.All of the original packaging must be in the box when the manufacturer receives it. As much as we’d like to take back any item for any reason, the simple fact is – manufacturers will not accept any returned item that has pet hair, pet odor, or in any way looks or smells like a pet has been in contact with it. If you send back an item that is not in good condition, we will send it back and charge you for return shipping.
We will process your return within 48 hours of receipt of the merchandise.
SORRY, NO EXCHANGES
Due to the differences in the pricing for different sizes and to ensure items are in stock, we do not offer product exchanges. Instead, please send your items back according to the above instructions, and then place a brand new order for the product(s) you want as a replacement, or wait for your refund before doing so. We'll get your new order out right away. MISTAKES---- POOP HAPPENS
If we made a mistake, WE WILL MAKE IT RIGHT.
There will be no cost to you, we will send you a new item via priority mail and email a postage-paid return envelope.
We work really hard to hire happy, dedicated employees and to keep them happy to talk with our customers. Our American customer service team can fix your problem IMMEDIATELY and will do their best for you.
We test everything before we send it out. However, in the unlikely event that
an item doesn't work when you receive it, send it back with a note and we will quickly replace it or give you a refund. Please notify us no later than thirty
days after you receive it. Do not return items that have been water damaged.
Many of our products are water resistant, but they are not water proof. If you
immersed a product in water or subjected it to major amounts of rain, it will be
damaged, but it is not defective and is not returnable.
Bought The Wrong Size?
Place a new order for the right size you want. The product must be undamaged
and clean and sent back to us with its original packaging. Shipping charges
are not refundable. We'll credit your card for the returned items. We do charge for shipping on any requests for exchanges
Closeout items Cannot be returned except for manufacturer's defects. Please
do not return an item to us before attempting to replace the batteries.
LOST OR STOLEN MAIL
We are responsible for the item shipping it from our offices to your provided address. We are NOT RESPONSIBLE for lost or stolen items that are shown as delivered by UPS,FEDEX or the post office.
We will try to help with locate your package but your first call should be to the delivery service with the tracking number showing it was delivered.The shipping service including the post office finds the package 80% of the time.
If it needs to be reshipped, we will reship it for a $5 fee to a different address.
Also, it is important for you to be aware that if the dog product you purchased qualified for a “Free Shipping” promotion, the actual outbound shipping costs will be deducted from your refund amount (we will provide you with the exact amount when the return is processed).
SORRY, We don't have a printed catalog. We add products so often that printed catalog couldn't keep up. And it is very expensive to print. We like to think we are saving a few trees by not creating one.
So if you have a friend or neighbor that doesn't have access to the Internet from home or work why not bring them over to your house or have them visit the local library. We don't want anyone to miss keeping their dog safe