We have a 30 day Return policy. We try to make it as easy as possible for you to get the items you need with a generous time frame. Please note that all Returns must be received in New, Unworn, Resell-able condition with all tags and packaging.
The item must be in new condition. It can not have any dog smells or hair, tobacco or cigar smoke or perfume.
If the item does not meet the above requirements, we cannot give you a refund or return the item back to you. We will donate it to a local shelter.
We don't do exchanges. The fastest way to get the right product for you is to return the old product to us at the address below for a refund, and order the replacement. It's a cleaner process than exchanging it and you'll get the right size faster. There are no restocking fees for this.
Unfortunately, due to the high cost of transit as well as duties and taxes, orders shipped to International locations (Not military APO addresses) cannot be returned or exchanged.
Whoops! Our Mistake
We do our best to make sure that we send you the right item, but we occasionally make errors. In the unlikely event that you receive an item in error, we will fix this IMMEDIATELY. Contact us and we will send you a pre-paid return label to return the item back to us and will send you the correct product.
DEFECTIVE ITEMS We test everything before we send it out. If you receive an item that is defective, contact us within the first 30 days and we will send you a pre-paid return label to return the item back to us and will send you the correct product.
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True "Mom & Pup" small store customer service. They stand behind their products and will do whatever it takes to make sure they make it right"
Mishka,is prancing around like the princess she is with her lighted collar and quiet tags, showing off to the boys. Thanks again for another great product, fast shipping and outstanding customer service!"
This is the first time I've used a coupler and really didn't know if it would work for my little heathens..... From day one they walked well together and I'm so glad I got it. Thanks for a great product and very speedy delivery!
I am very happy with the products I purchased. The online process was easy and before I knew it the package was here. Simple, easy, no frills.