Relax. Our USA-team is here to help.
And most importantly, we want you and your dog to be safe.
At Keep Doggie Safe, our policy is very simple - You may return any product (except closeout items) for up to 30 days after you receive it.
You don't need an RMA.
Just send it to us at our address below, with a note explaining why you are returning the item. Also, please include a copy of the invoice.
We have a 30 day Return policy. We try to make it as easy as possible for you to get the items you need with a generous time frame. Please note that all Returns must be received in New, Unworn, Resell-able condition with all tags and packaging.
The item must be in new condition. It can not have any dog smells or hair, tobacco or cigar smoke or perfume. If you tried it on and it's washable, please wash it before you return it to eliminate smells & odors. Do not wash dog boots.
If the item does not meet the above requirements, we cannot give you a refund or return the item back to you. We will donate it to a local shelter.
Due to the differences in the pricing for different sizes and to ensure items are in stock, we do not offer product exchanges. Instead, please send your items back according to the above instructions, and then place a brand new order for the product(s) you want as a replacement, or wait for your store credit before doing so. We'll get your new order out right away. Once your return is received back, you will be credited in full to the method of payment method on file.
Return shipping is the responsibility of the customer. The item must be returned within 30 days via a traceable shipping service to be eligible for return. If the item is returned damaged, the item will not be eligible for exchange or refund of the purchase amount. Items returned beyond the 30 day limit cannot be refunded.Closeout items cannot be returned except for manufacturer's defects.
If you return a product that qualified for a Free Shipping promotion, the actual outbound shipping costs will be deducted from your refund amount (we will provide you with the exact amount when the return is processed).
We do not pay for return postage for returns, except for mistakes by us or defective items, as described below.
Your refund will be for the purchase price of the item. Shipping is not refundable.
Unfortunately, due to the high cost of transit as well as duties and taxes, orders shipped to International locations (Not military APO addresses) cannot be returned or exchanged.
Whoops! Our Mistake
We do our best to make sure that we send you the right item, but we occasionally make errors. In the unlikely event that you receive an item in error, we will fix this IMMEDIATELY. Contact us and we will send you a pre-paid return label to return the item back to us and will send you the correct product.
We test everything before we send it out. If you receive an item that is defective, contact us within the first 30 days and we will send you a pre-paid return label to return the item back to us and will send you the correct product.
USE THE CONTACT US FORM for the fastest service
WHERE'S MY ORDER?
CUSTOMER SERVICE HOURS:
Our super-friendly, US-based customer service team is available Monday to Friday from 9 AM to 5 PM Pacific Time at 877-364-4332. If you are sent to voice mail, leave a message and we will get back to you as soon as possible.
Keep Doggie Safe
19051 Goldenwest St. #106-311
Huntington Beach, CA 92648
How to Avoid Returns
At KeepDoggieSafe.com we know that sometimes things you buy online don't work out exactly the way you thought they would. It's tough to figure out what sizes fit your dog, they may refuse to wear dog boots, or maybe the product just doesn't match your needs. The best outcome for you and us is for the product to work for you. So, we put as much information on our website as possible to help you make the right purchase decisions.
The #1 reason for returning a product by far is that customers purchase the wrong size for their dog. To avoid this, we recommend the following:
Carefully read our product descriptions
Watch the videos on our site
Study the size charts and breed charts on the product pages
MOST IMPORTANT - Measure your dog to ensure the product will fit them properly
Still in doubt? Call us. Our team is trained to help you find the right size for your dog. We will be glad to help you.
LOST OR STOLEN MAIL
We are responsible for shipping products from our warehouses to your provided address. We are NOT RESPONSIBLE for lost or stolen items that are shown as delivered by UPS, FedEx or the post office.
We will try to help locate your package but your first call should be to the delivery service with the tracking number showing it was delivered. The shipping service including the post office finds the package almost all of the time.
If a product is returned to us as undeliverable, we will contact you for the correct address. You will be charge for actual shipping charges to send the product to you again.