And most importantly, we want your dog to be safe.
General Policy:
You may return or exchange any product for up to 30 days after you receive it.
To receive a refund, the product must be undamaged,clean and sent back
to us with its original packaging. Return items with their original packaging
in new condition, to receive a refund. Don't return dirty, hairy, slobbery,
wet items. If you do, we'll donate them to rescue and you won't get your
refund. Shipping charges are not refundable.
Defective Items:
We test everything before we send it out. However, in the unlikely event that
an item doesn't work when you receive it, send it back with a note and we will
quickly replace it or give you a refund. Please notify us no later than thirty
days after you receive it. Do not return items that have been water damaged.
Many of our products are water resistant, but they are not water proof. If you
immersed a product in water or subjected it to major amounts of rain, it will be
damaged, but it is not defective and is not returnable.
Bought The Wrong Size?
Place a new order for the right size you want. The product must be undamaged
and clean and sent back to us with its original packaging. Shipping charges
are not refundable. We'll credit your card for the returned items. Please don't
ask for an exchange in your return package. We do charge for shipping on exchanged orders.
Closeout Items
Closeout items Cannot be returned except for manufacturer's defects. Please
do not return an item to us before attempting to replace the batteries.
Email- The Best Way To Contact Us:
The best way to communicate with us is via email. We answer emails very
quickly and promise to get back to you as fast as possible.
Send Exchanges To:
Keep Doggie Safe
19051 Goldenwest St. #106-311
Huntington Beach, CA 92648
on Orders over $89!
Only $5 on Orders $1-$49
Only $9 on orders $50-$89 includes Priority Shipping
True "Mom & Pup" small store customer service. They stand behind their products and will do whatever it takes to make sure they make it right"
I have a black dog and live in the woods. I searched all over the web, in pet stores and even asked my vet, to no avail. I finally found your website!I bought two lighted collars and love them because I can see Kirby now.
This is the first time I've used a coupler and really didn't know if it would work for my little heathens..... From day one they walked well together and I'm so glad I got it. Thanks for a great product and very speedy delivery!
This was my first internet purchase and of course I made a mistake ! Thanks for the great exchange policy & the friendly customer service.
I just wanted to let you know that we received the lighted dog collar yesterday. While others are watching the Super Bowl, I've been standing at my door watching blue lights flicker in the yard! Thanks for sending the collar. It's what I expected--and that can be rare when ordering online. Thanks again!